Insurers vs. Your Choice
Common Misconceptions
In Queensland, many drivers assume they must use the repairer their insurer suggests. Insurers often push “preferred repairers” because they have cost-saving agreements. But here’s the truth: you have the right to choose your own repairer.
In fact, under Queensland law, you cannot be forced into using a repairer you don’t trust. Insurers may recommend their network partners, but you always have the final say.
Why Insurers Push Preferred Repairers
How the Agreements Work
Preferred repairers work under agreements that benefit insurers. Sometimes this is at the expense of repair quality or turnaround times.
What That Means for You
While these shops aren’t necessarily bad, they aren’t working for you. Their first loyalty is to the insurer. This can sometimes result in second-hand or non-genuine parts being used to cut costs which is something most drivers aren’t aware of until it’s too late.
At MJB, we do things differently, by working for you, not the insurer.
Your Rights in Queensland
Key Entitlements
As the vehicle owner, you can:
- Choose MJB Bodyworks as your repairer, even if your insurer suggests otherwise.
- Expect your insurer to honour that choice if the repair is reasonable.
- Ask for manufacturer-standard repairs, not cut corners.
Pro tip: Did you know that you are entitled to challenge any insurer decision that seems to limit your rights, and you can request a re-assessment if you believe the repair method is unsafe or incomplete. We like to keep things crystal-clear at MJB Bodyworks.
Why It Matters Who You Choose
Long-Term Value of Repairs
The right repairer means:
- Workmanship that preserves your car’s safety and resale value.
- Access to full services like ADAS recalibration and paintless dent repairs.
- A team that advocates for you, not the insurer.
Choosing a trusted repairer helps keep your warranty intact and ensures the work meets manufacturer standards. And it gives you peace of mind for future claims and even when it’s time to sell your car.
Don’t Let Your Insurer Decide for You
Don’t let your insurer decide for you. Choose a repairer that puts you first. Call MJB Bodyworks on (07) [number] or upload your details via our [Contact Page].