What “Not at Fault” Means in Queensland
If another driver caused the accident, you’re considered not at fault. This usually means the at-fault party’s insurer covers repair costs, and you have the right to choose your own repairer.
Common Misunderstandings
Many people believe they must go through their own insurer or use the insurer’s “preferred repairer.” Actually, Queensland law allows you to take your vehicle to the repairer you trust. Plus. You can have repairs billed directly to the at-fault insurer.
Your Rights After a Not-at-Fault Accident
- Choose MJB Bodyworks as your repairer.
- Expect repairs billed to the at-fault insurer.
- Access a like-for-like hire car while your car is in the workshop.
Extra Entitlements You Might Not Know About
In many cases, you can also claim towing costs, storage fees, and recovery of any out-of-pocket expenses. We’ll explain these options so you’re not left covering costs that should be handled by the at-fault party. We’ve got your back!
How MJB Bodyworks Helps
We:
- Handle insurer communications.
- Prepare professional quotes.
- Arrange hire cars through CarBiz.
- Deliver precise repairs with in-house calibration where needed.
Step-by-Step Support
From the moment you contact us, we streamline the process: we assess the damage, document everything for insurers, and coordinate your repair without unnecessary delays.
Why It Pays to Have Us on Your Side
Insurers may not explain your rights fully. At MJB, we advocate for you, not them — making sure your entitlements are respected.
Local Trust Backed by Reviews
With over 150 five-star reviews, Sunshine Coast drivers consistently recommend us for our expertise, friendly service, and the peace of mind that comes from knowing someone’s in your corner.
One Call, We Handle the Rest
In a not-at-fault accident? Contact MJB Bodyworks on (07) [number] or upload your details on our [Contact Page]. One call and we’ll handle the rest.