Stay Calm and Stay Safe
First Priorities at the Scene
Car accidents are stressful, but the first priority is always safety. Take a breath, check yourself and your passengers for injuries, and move to a safe location if possible. If anyone is injured, call 000 immediately.
If your vehicle is undriveable, call roadside assistance or a tow service straight away to avoid blocking traffic and to keep everyone safe.
Secure the Scene and Gather Information
Key Details to Collect
Even in minor accidents, gathering the right information will make your life easier later. Make sure to:
- Exchange names, phone numbers, licence details, and addresses.
- Note the other driver’s rego number and insurer.
- Record the time, date, and location of the accident.
- Take photos of the scene, damage, and number plates.
If the other driver refuses to provide details, call the police.
In Queensland, you may also be required to lodge a police report if the accident causes injury, involves an unlicensed driver, or results in significant property damage.
Know Your Rights in Queensland
Choose Your Own Repairer
In Queensland, if you’re not at fault, you don’t have to use the repairer your insurer suggests. So, you can choose MJB Bodyworks.
Access to Hire Cars
You may also be entitled to a like-for-like hire car while your vehicle is repaired, at no cost to you. Many drivers don’t realise these rights, and insurers won’t always explain them clearly. That’s where we step in: MJB advocates for you, not the insurers.
Notify Your Insurer
You should notify your insurer as soon as possible after the accident, even if you weren’t at fault. Provide them with the details you collected. If you’re not at fault, the other driver’s insurer is typically responsible for repair costs.
Tip: Don’t feel pressured to accept their “preferred repairer.” It’s your car, and you have the right to choose where it’s repaired.
Get a Quote and Repair Sorted
What MJB Does for You
Once you’ve reported the accident, bring your car to MJB Bodyworks in Maroochydore. We’ll:
- Assess the damage and prepare a professional quote.
- Manage the insurer communications on your behalf.
- Coordinate a hire car through our partner CarBiz if you’re eligible.
- Complete the repairs to manufacturer standards — including in-house ADAS recalibration if needed.
Why Choose MJB Bodyworks?
Sunshine Coast drivers trust MJB because we:
- Work for you, not insurers.
- Deliver precision repairs, big or small.
- Back our work with a warranty.
- Have over 150 five-star reviews from locals who rely on us.
Been in an accident on the Sunshine Coast?
Been in an accident on the Sunshine Coast? Let us make it simple. Upload your photos via our [Contact Page] or call us on (07) [number]. One accident, one call — we’ll handle the rest.